Policies

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48 Hour “Virtual Showroom” Policy:

Since many of our customers can’t come to our showroom in person to try our incredible selection of fine instruments, we will come to you (so to speak)! If requested by the customer, we will send one of our in stock instruments to you for a 48 hour trial period that starts when you receive the instrument. You may return the instrument to us for any reason within that 48 hour period. You must contact us by phone or email during the trial period or the sale will be final.

If you return the instrument it must be shipped within 48 hours via three day max delivery insured for the full value and properly packaged. Once the instrument arrives in undamaged original condition the Customer will be refunded the amount of the purchase within 3 business days, less the initial shipment cost (even if free shipping) and Credit Card Merchant Fees. You Pay shipping on the return.

The initial shipment to the customer is non refundable whether or not the instrument is returned. If a credit card was used for purchase a 3% fee will be charged and deducted from the refund to cover our merchant fee expenses for Visa, MC and Discover and 4% for Amex

Instruments inspected and played in our shop by the customer, consignment or traded instruments, or instruments modified at customer request with strap buttons, RR spikes or electronics prior to shipping are excluded from the Virtual Showroom policy. All sales of in store purchased instruments, traded and consigned instruments are final.

Shipping:

For Musical Instruments: Since instruments vary in size, shape and weight and shipment costs can vary widely across the country, we ask that you request a shipment quote from us by sending us your zipcode. We only ship instruments via Three day maximum delivery (two day in extremely hot or cold months). We search all shipping options to give you the best shipping for your purchase. “Free shipping” only applies to instruments over $1000.

Instruments Shipped to Alaska and Hawaii will Have a $50 Distance Charge added to your Order

Sales Tax

Phone or internet orders shipping to customers outside Arizona are exempt from sale tax. In Store sales and sales shipping to locations within Arizona are subject to 8.1% Az sales tax..

International Customers

Due to the myriad of recent regulations and changes in CITES laws regarding International Shipment of exotic woods, we no longer ship internationally. Sorry about that!

Returns:

All sales are final unless merchandise is defective. Defective merchandise will be replaced with like item or in store credit within 7 days of purchase with valid sales receipt. Copywrited items such as sheet musicand CDs and electronics are not returnable unless defective and will be replaced with the same item only. Instruments purchased with trades as partial payment are non refundable. Instruments that have been modified for the customer in any way including strap buttons, not traditional setup, pickups etc are non refundable

Welcome to [Your Guitar Store Name] (“we,” “us,” or “our”). We respect your privacy and are committed to protecting it through this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.yourguitarstore.com], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

Online Privacy Policy:

Information We Collect:

a. Personal Information

We may collect personal information such as:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed via secure third-party gateways)

b. Non-Personal Information

When you interact with our Site, we may collect non-personal information such as:

  • Browser type and version

  • Operating system

  • Pages you visit and time spent on the site

  • IP address and general location data

How We Use Your Information:

We use the information we collect in the following ways:

  • To process and fulfill orders

  • To provide customer service and respond to inquiries

  • To send promotional emails (if you opt in)

  • To improve our website’s performance and user experience

  • To detect and prevent fraud or abuse

Sharing Your Information:

We do not sell, rent, or trade your personal information. We may share information with:

  • Service providers: such as payment processors, shipping services, or IT support vendors

  • Legal obligations: if required by law or to protect our rights or safety

  • Business transfers: in the event of a merger or sale of company assets

Cookies and Tracking Technologies;

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and offer personalized content. You can control cookie preferences through your browser settings.

Your Rights and Choices;

You may:

  • Access, update, or delete your personal information

  • Opt out of marketing emails by clicking “unsubscribe” in any communication

  • Disable cookies in your browser (note that this may affect site functionality)

To exercise any of these rights, please contact us at info@acousticvibesmusic.com

Data Security

We use industry-standard encryption, secure servers, and access controls to protect your information. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.SMS Terms of Service

SMS Messaging from us:  By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Acoustic Vibes Music Inc. This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply. See privacy policy at https://acousticvibesmusic.com/pages/policies. Message HELP for help. Reply STOP to any message to opt out.

Contact Us

If you have questions about this Privacy Policy, please contact:

Acoustic Vibes Music Inc
Email: Info@Acousticvibesmusic.com
Phone: 480-656-7749
Address: 2070 E Southern Ave, Tempe Az 85282

Misc:

Acoustic Vibes Music Inc is not responsible for typographical errors in pricing, or errors concerning product descriptions & specifications on our web site. Prices are subject to change without notice. All instruments listed on line are for sale in our brick and mortar location in Tempe Az, and may be pre-sold shortly prior to a purchase online. We do our best to keep the website up to date and current, so please call to check if an item is available before visiting the store or purchasing on line to avoid disappointment!